Our Core Values are Quality and Service. Many companies say these two words; we live them every day. We recruit, train, and promote individuals that fit into this culture. We know that our biggest resource is not the equipment or tenting we provide, but the people who provide you with it. These individuals ensure that the equipment and tenting that you receive will meet or exceed your expectations. Our goal is to provide you with a consistent experience every time you call or meet with us. We have found customers expect consistency throughout each sales/delivery/pickup cycle. We cannot make a career out of one time renters—only paychecks.
We believe that our success comes from having one consistent voice. The message our voice echoes is that of quality products and unparalleled service. That voice is shaped and guided by the principles below.
AAble Rents’ Principles of Business
Our clients are our partners and their interests always come first.
Our experience shows that if we serve our clients well, our own success will follow.
Our assets are our people, equipment, and reputation.
If any of these are ever diminished, the last is the most difficult to restore. We are dedicated to ensuring that we stay focused in the case of success, and diligent in the face of failure.
Throughout the sales process we stay dedicated to communicating clear expectations.
As salespeople we must communicate clear expectations, explained throughout the sales process. We must be careful not to over sell or underachieve. Our performance must mirror expectations. If it doesn’t, this is an unsustainable business practice.
We take great pride in the professional quality of our work.
We must adhere to quality work. Though we may be involved in a wide variety and heavy volume of activity, we must choose quality work over quantity work.
We constantly strive to anticipate and react to the rapidly changing needs of our clients and bring to market the demands of those we service, and those we will.
We know that the event rental business will not stand still and that complacency can lead to extinction.
We consider our size an asset that we try hard to preserve and grow.
We want to be big enough to undertake the largest project that any of our clients could contemplate, yet small enough to maintain the loyalty, intimacy, and trust that we all treasure and that contribute greatly to our success.
We will not accept any answer followed by, “..because that is the way we have always done it”.
While recognizing that the old way may still be the best way, we constantly strive to find a better solution to our company and our clients’ challenges. We pride ourselves on finding a better way.
Quality and Service—no exceptions, no excuses.
Our employees will be allowed to explain a situation of error, but only after they recognize that error and own it. An error is defined by any action that falls outside of our framework of Quality and Service. We understand that the only way to not allow the mistake to become a habit is through acknowledgment and diligence.
Good communication is paramount to a successful operation.
We must stay diligent in the practice of good communication. Whether that communication is to be had between sales-to-client, sales-to-operations, operations-to-operations, or operations-to-client. What we do not know can and will hurt us.